Policy Center

Prohibited and Restricted Uses Policy

General Information

All Users are responsible for ensuring that they use Lyte’s Service(s) in compliance with all the laws and regulations of their respective jurisdiction(s) and all of Lyte’s policies in Lyte’s Policy Centre. Lyte has provided a non-exhaustive guideline on prohibited and restricted uses of Lyte’s Services, which list will be updated from time to time where necessary. Please check this policy regularly for updates.

Consequences of Violations

A violation of this Prohibited and Restricted Use Policy may result in any combination of the following:

  • Rejection of the User’s invoice(s);
  • A warning issued to the User;
  • A warning issued to the User;
  • Account suspension or termination of the User’s LytePay account; or
  • Legal action taken against the User.

List of Prohibited and Restricted Uses

Users shall not use Lyte’s Service(s) for any transactions involving the following:

  • Animal and wildlife products (including, without limitation, wild animals);
  • Artifacts and antiquities;
  • Counterfeit currency and stamps;
  • Credit and debit cards;
  • Currency or credits including, without limitation, digital currency or credits, and stored value cards;
  • Drugs, prescription-only medicines, pharmacy-only medicines, drug-like substances and associated paraphernalia;
  • Telecommunication equipment that has not been registered with the Infocomm Media Development Authority of Singapore, and electronic surveillance equipment and other similar electronic equipment such as cable TV de-scramblers, radar scanners, traffic signal control devices, wiretapping devices and telephone bugging devices;
  • Embargoed goods;
  • Firearms, weapons such as pepper spray, replicas, and stun guns, etc.;
  • Alcohol (a valid license must be submitted to, and approved by, Lyte);
  • Prohibited Food namely,
    • Foods containing medicinal claims – that is, a claim that the item is intended for use In diagnosis, cure, mitigation, treatment, or prevention of disease in humans and/or animals, contraception, inducing anesthesia or otherwise preventing or interfering with the normal operation of a physiological function, whether permanently or temporarily, and whether by way of terminating, reducing or postponing, or increasing or accelerating, the operation of that function or in any other way (for example, pharmaceutical drugs, contact lenses, misbranded dietary supplements);
    • Noxious food items – food which contains any prohibited substances or substances in excess of permitted proportions, adulterated food without fully informing the user’s client at the time of the transaction;
    • Non-pasteurised dairy products;
    • Wild Mushrooms; and
    • Any other food items hazardous to human health.
  • Government or Police related items such as badges, insignia or uniforms;
  • Human parts or remains;
  • Circumvention Devices or Other Equipment used for Illicit Purposes;
  • Gambling or game of chance devices;
  • Potentially Infringing Items – items including but not limited to replicas, counterfeit items, and unauthorised copies of a product or item which may be in violation of certain copyrights, trademarks, or other intellectual property rights of third parties;
  • Prohibited Services – the provision of services that are sexual, illegal in nature, in violation of Lyte’s Terms of User, or are otherwise prohibited at Lyte’s sole discretion;
  • Shares, stock, other securities and stamps;
  • Tobacco or tobacco-related products, including without limitation electric cigarettes;
  • Obscene, seditious or treasonous material;
  • Products that:
    • Relate to campaigns, elections, political Issues, or issues of public debate;
    • Advocate for or against, or attack a politician or political party; or
    • Promote or encourage any form of hate, crime, prejudice, rebellion or violence;
  • Publications, books, films, videos and/or video games that do not comply with applicable laws in the country of sale and/or delivery;
  • Stolen goods;
  • Mislabelled goods; and
  • Any other items that are, or that contain components that are
    • Illegal or restricted in the jurisdiction of the Buyer and/or the Seller or which otherwise encourage illegal or restricted activities, or
    • Determined by any governmental or regulatory authority to pose a potential health or safety risk.

If you are aware of any user who violates our policies, please report this to us via legal@lytepay.co.
Last updated on 06 June 2023

Privacy Policy

General Information

We at the “Lyte Group”, consisting of Lyte Ventures and/or any company, directly or indirectly, controlled by, controlling or under common control of Lyte Ventures, take the protection of your Personal Data (defined below) seriously.

This is the Privacy Policy of the Lyte Group that sets out how we collect, use, disclose and protect any Personal Data that you give to us. This Privacy Policy applies to all clients, customers, and content providers of the Lyte Group, and is designed to meet the requirements of all relevant personal data protection laws.

Please take a moment to read this Privacy Policy before submitting any information requested by us, or signing up for any goods, services, or activities offered by us, so that you are aware of and understand the purposes for which we collect, use and disclose your Personal Data.

From time to time, we may review and update this Privacy Policy to ensure that it is consistent with any changes in legal requirements. We encourage you to check this web page and our websites from time to time for any updated versions of our Privacy Policy that is posted and date stamped so that you are aware of when the Privacy Policy was last updated.

You accept the terms set out in this Privacy Policy by using or browsing any of our Platforms (defined below) or any of the Services (as defined in our Terms of Use).

Scope of this Policy

This Policy applies to all Personal Data collected, whether or not processed online, through all of our forms, websites, applications, services, and domains, that references or links to this Policy, which include, but are not limited, to the following: –

  • www.lyteventures.com
  • www.lytepay.co
  • www.lytefinance.com
  • www.lytecapital.com
  • www.lyte.sg
  • (together, the “Platforms”).

You will have the option to manage your privacy when using the Platforms.

Types of Personal Data We Collect

The types of Personal Data that we collect depend on the circumstances of collection and on the nature of the transaction undertaken with us.

The personal data that we may request for includes but is not limited to (individually and collectively referred to as “Personal Data”): –

  • personal identification information, including name, gender, date of birth, images, photographs, videos, voice recordings;
  • government-issued identification information or information relating to any professional certification or license;
  • contact information, including postal address, email address, phone number and documentary proof of the same;
  • payment information relevant for your usage of credit or debit card(s), or bank account(s) in furtherance of services we provide to you;
  • demographic information such as academic qualifications, occupation, job details, preferences and interests;
  • technical and statistical data, such as your IP address, browser type, domain names, access times, and referring website addresses, which will automatically be collected by us to maintain quality of the service and to compile general statistics regarding use of our websites.

Separately, we encourage you to review the privacy statements of websites that you may link to from time to time through our Platforms to understand how these websites collect, use and share your information. Your use of such third-party websites is subject to their privacy policies and is not covered by this Policy.

As we cannot control or be responsible for the policies of other sites we may link to, or the use of any data you may share with them, you access these third-party websites at your own risk.

How We Collect Personal Data

We use different methods to collect data about you, including the following: –

Direct Interactions

You may provide us with your Personal Data by filling in forms or by corresponding with us through our websites, by post, telephone, email, chatbots, or other means of communications we employ from time to time. Such interactions include, but are not limited, to the following scenarios: –

  • When you apply for, and/or use, our product(s) or service(s);
  • When you create an account on any of our Platforms;
  • When you subscribe to our service(s) or publication(s);
  • When you provide us information via email or over a telephone conversation;
  • When you request for marketing to be sent to you;
  • When you enter a promotion or contest, complete a survey, or give us feedback;
  • When you use mobile or web applications developed by us; and/or
  • When you submit your resume or an application for an internship, employment, or other contracting opportunities with us.
  • Automated technologies or interactions
  • As you use our Platforms, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this data by using cookies, server logs, and other similar technologies. Please see our Cookies Policy for further details.

Third parties or publicly available sources

We may receive your Personal Data from various third parties and public sources, including financial and transaction data from providers of technical, identification, compliance, payment, and delivery services.

What We Do with your Personal Data

The Personal Data you provide helps us to understand your needs, maintain our relationship with you, process transactions, fulfil our delivery obligations for any goods, services or activities you undertake with us, and improve our service delivery. In particular, we collect your Personal Data for the following purposes, including without limitation: –

  • to provide our services to you;
  • to conduct client due diligence as necessitated by law or other regulation;
  • to process relevant information including conducting analytics, for the provision of products, services or activities that best meet your preferences or needs;
  • fulfilling instructions, sending postal mail, and e-mails, providing marketing assistance, processing payments, and providing customer service;
  • to respond to feedback from you and to respond to your queries, requests, and complaints;
  • to provide updates on promotions and events;
  • to improve our products and services and to customise our websites according to your interests;
  • to develop content of our websites and our related network of websites;
  • for safety, security, and general legal compliance;
  • for record keeping;
  • to conduct marketing activities including market research, customer profiling, customer insights, and targeted marketing activities;
  • to carry out profiling and statistical analysis to improve the services provided to you;
  • to market products, services, and activities offered by us, our partners as well as our appointed agents, and to conduct product or customer satisfaction surveys and market research, which you
  • will always have the option of opting out from receiving such information;
  • to ourselves use or for the use of third parties, including Facebook, cookies, web beacons, and other storage technologies to collect or receive information from our websites and elsewhere on
  • the Internet and to use such information to provide measurement services and targeted advertising,
  • to post testimonials, reviews, endorsements or statements on our Platforms or marketing materials, from time to time, that may contain your Personal Data, with your consent. We will seek your
  • express consent to use your Personal Data and your content when you provide your testimonials, reviews, endorsements or statements.
    (collectively referred to as “Purposes”).
  • Where we process your Personal Data pursuant to any of the above Purposes, we do so on one or more of the following legal basis: –

it is necessary for the performance of our contractual relationship with you, which is regulated by the applicable terms and conditions governing the use of the Platforms and by the specific forms collecting your data;

  • it is necessary for our legitimate interests;
  • it is necessary to comply with our legal obligations;
  • it is authorised under any applicable law or regulation; or
  • you are deemed to have consented to such processing under any applicable law.
  • Please note that we may process your Personal Data for more than one lawful ground depending on the specific purpose(s) for which we are using your data. Please contact us if you need details about the specific legal grounds) we are relying on to process your Personal Data.

Disclosure of Your Personal Data

We may also use and disclose your Personal Data within the Lyte Group, and with and to third parties. Such third parties include our agents, authorised service providers such as marketing partners and web analysis companies, and their business partner, our auditors and professional advisors, business partners, our underwriters and insurers, law enforcement agencies, and any person to whom disclosure is permitted or required by any applicable laws, enforceable governmental requests or court orders. We impose strict obligations on the third parties mentioned above with which we share your Personal Data to maintain the integrity and security of that data. We only allow third parties to use your Personal Data for specified purposes and in accordance with our instructions.

We disclose your Personal Data in order to fulfil the Purposes, in which case, we may: –

  • disclose, transfer, and jointly use your Personal Data to and with such third parties in Singapore and overseas, and your Personal Data may also be transmitted to data storage facilities or our offices and appointed agents in Singapore or other countries in connection with our performance of the transaction with you;
  • share your Personal Data with our trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your Personal Data except to provide these services to us, and they are required to maintain the confidentiality of your Personal Data;

We may also disclose your Personal Data if required or authorised to do so by law or pursuant to a court order, including but not limited to circumstances where use and/or disclosure is: –

  • necessary for any investigation or legal proceedings, including but not limited to fraud, intellectual property infringement or privacy;
  • necessary for establishing, exercising or defending our legal rights, or obtaining legal services;
  • necessary for responding to an emergency that threatens the life, health or safety of an individual;
  • in connection with or forms part of any purchase, sale, lease, merger or amalgamation of the Lyte Group, including business or assets, or any other acquisition, disposal or financing of the Lyte Group, but otherwise it is not in our usual course of business to sell, rent or lease your Personal Data to third parties.

How We Seek Your Consent

Your express consent will be sought when first collecting your Personal Data. There will be instances where your consent for the collection or use of your Personal Data will necessarily be implied from the circumstances by nature of the task or transaction, including your interaction with us or in the course of signing up for, or accepting, any of our products, services, or activities you have requested.

Where you are supplying the Personal Data of individuals other than yourself (e.g. information of your spouse, children, parents, employees, and/or other third parties etc.), you represent and warrant to Lyte Group, and further undertake to ensure that the individual(s) whose Personal Data is supplied to us (a) has consented to such provision for the respective purposes, (b) is informed of, and (c) consents to the terms of this Privacy Policy.

This Privacy Policy shall supplement any other policies that you may have previously provided consent to us in respect of your Personal Data.

Access to Your Personal Data

We will, upon your written request to our Data Protection Officer (see contact details and requirements below), allow you to enquire about the ways in which your personal data has been or may have been used or disclosed within a year before the request. Where required or authorised to do so by law, we reserve the right to charge a reasonable administrative fee for this service and/or deny your request for access to your Personal Data.

Ensuring Accuracy In Your Personal Data

You should ensure that all Personal Data submitted to us is current, complete and accurate. Failure on your part to do so may result in our inability to provide you with the products, services and activities you have requested.

If you believe that any Personal Data we are holding on you is incorrect or incomplete, please write to or email our Data Protection Officer (see contact details and requirements below).

How Long is Your Personal Data Kept

We will retain your Personal Data for as long as it is necessary to fulfil the purpose for which it was collected, the legal or business purposes of the Lyte Group as set out above, or as required by relevant laws.

When destroying Personal Data, we will take commercially reasonable and technically possible measures to make the personal identifiable information irrecoverable or irreproducible.

Security of your Personal Data

We are committed to ensuring the security and protection of your Personal Data in our possession or our control by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying modification, disposal or similar risks. We maintain physical, electronic and procedural safeguards to protect your Personal Data.

For example: –

  • We use industry-standard Secure Sockets Layer (“SSL“) authentication to ensure the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception.
  • We restrict the access of personally identifiable data to only specific authorised internal staff of the Lyte Group with dedicated login access and passwords.
  • We ensure that our appointed IT service provider has the necessary security protocols in place to host and protect our data.
  • While we strive to protect your Personal Data, we cannot completely guarantee the security of any Personal Data we may have collected from or about you, or that no harmful code will enter our websites or computer systems (for example viruses, bugs, trojan horses, spyware or adware). Despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions.

This reality is true of all Internet use. Further, we are not responsible for the privacy statements or content on websites not controlled by us.

Protection of Your Personal Data

If you access our website from a shared computer or a computer in an internet cafe, a library, or any public facility, certain information about you, such as your user ID, activity or reminders from our website, may also be visible to other individuals who use the computer after you. To protect your Personal Data or communication from being disclosed to others, you should log out, clear browsing data and close the web browser after using our website.

You should be aware of the risks associated with disclosing any information or transacting over the Internet or when using online portals, and we urge you to take every precaution when using the Internet to disclose your Personal Data to us, including using strong passwords, changing your password regularly, using a secure browser and not to share your password with anyone or via an unsolicited phone call or e-mail.

We will never ask for your password by phone or e-mail, so if you receive such an enquiry, please report the incident to our Data Protection Officer at dpo@lyteventures.com.

If applicable, you undertake to keep your username and password secure and confidential and shall not disclose or permit it to be disclosed to any unauthorised person, and to inform us as soon as reasonably practicable if you know or suspect that someone else knows your username and password or believe the confidentiality of your username and password has been lost, stolen or compromised in any way or that actual or possible unauthorised transactions have taken place. We are not liable for any loss or damage resulting from your act or omission to safe-keep your username and password from unauthorised use, and also for any information you transmit over the Internet which you do so solely at your own risk.

Compliance with the GDPR

In the event that we have existing access and consent to your Personal Data, and you are a data subject in the EU, please contact us should you wish to exercise any of your following rights: –

  • to request for the erasure of your Personal Data;
  • to request for the restriction of processing of your Personal Data;
  • to object to the processing of your Personal Data; and/or
  • to request to transfer your personal Data to you or a third-party.

All requests made to us in exercising the rights above will be processed within a reasonable time except where we refuse such requests in accordance with any applicable laws or regulations.

To the extent the Personal Data contain personal data which we process are subject to the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”), you acknowledge and agree that for purposes of providing matching, measurement, and analytics services described hereinabove, the Lyte Group is the data controller in respect of such personal data, and where applicable, we may, from time to time, instruct Facebook Ireland Limited to process such personal data on your behalf as your data processor pursuant to these terms and Facebook’s Data Processing Terms, which are incorporated herein by reference. “Personal data”, “data controller” and “data processor” in this paragraph have the meanings set out in the Data Processing Terms.

Governing Law

This Privacy Policy and your use of our websites shall be governed in all aspects by the laws of Singapore.

Contact Us
If you:-

  • have any questions or feedback relating to your Personal Data or our Privacy Policy;
  • would like to withdraw your consent to any use of your Personal Data;
  • would like to obtain access and make corrections to your Personal Data; or
  • report any security incident relating to your username, password or transaction with us that involves your Personal Data,

Please contact us in writing at the e-mail address provided below referencing “Privacy Policy”: –

Data Protection Officer
Lyte Ventures Pte Ltd
Email address: dpo@lyteventures.com

To protect your privacy and security, we will also require you to verify your identity before we can respond substantially to your request.

Version 7
Last updated on 22 December 2022

h1 class=”entry-title”>Cookies Policy

General Information

Cookies are small text files placed onto your computer by certain websites and/or applications that you visit, or e-mails that you open. Cookies are used to help us improve your experience when using our Platforms – for example, storing your preferred language setting for the next time you visit.

By using our Platforms, you consent to our use of cookies to collect and use your personal data for the purposes of collecting website usage data, and to give you a personalised and more streamlined online experience.

The personal data that we collect may include information about the way you use our website, your choice of Internet browser, the type of device you are accessing our website from, and where you are in the world.

How We Use Cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies and other online tracking devices such as web beacons, action tags, single-pixel gifs on this website to: –

  • tailor our Platforms to your personal needs;
  • remember the notifications that you have been shown, so that you are not shown them again;
  • recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
  • obtain information about your preferences, online movements, and use of the internet;
  • carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor and/or customer requirements and interests;
  • target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests; and
  • make improvements and updates to our websites based on the way you want to use them; and
  • make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies may contain your personal data as we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information. In such circumstances in which we may collect personal information about you, we will do so only where you voluntarily provide it (e.g. by completing an online form) or where you purchase goods or services from us.

Categories of Cookies

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested. Such cookies are “Required”.

Other categories of cookies are “Functional” or “Advertising”, details of which are as follows: –

Categories Purpose for the cookies
Required These cookies and similar technologies enable basic features of the site to function and collect statistical information about visitors to our website to manage site usage. All of the information collected is aggregated and used anonymously. There are also some cookies that will enable a more personalized experience. But we will not use these cookies until you opt in to their functionality.
Functional These cookies and similar technologies enable basic features of the site to function and collect statistical information about visitors to our website to manage site usage. All of the information collected is aggregated and used anonymously. There are also some cookies that will enable a more personalized experience. But we will not use these cookies until you opt in to their functionality.
Advertising These cookies and similar technologies enable basic features of the site to function and collect statistical information about visitors to our website to manage site usage. All of the information collected is aggregated and used anonymously. There are also some cookies that will enable a more personalized experience. But we will not use these cookies until you opt in to their functionality.

Why We Use Cookies

We collect and use cookies on our website for the following purposes: –

Technical

Cookies allow our website to function at its most efficient, including but not limited to: –

  • Balancing website traffic to ensure all our users can enjoy consistent and reliable access;
  • Limiting traffic to key sections of our website to maintain consistent performance; and
  • Storing our users’ acceptance of our Terms and Conditions, Privacy Policy and Cookie Policy.

Ease of Use

Cookies make navigating our website easier for you, including but not limited to: –

  • Remembering your language and country preferences, and presenting relevant content;
  • Keeping track of your user account when you have logged in; and
  • Providing the most relevant information to you when using our products and services.

Analytic

Cookies are used to gather statistics on how you navigate and perform transactions on our website, including but not limited to: –

  • Gathering feedback on your satisfaction through surveys; and
  • Gaining insights into how you navigate and perform transactions on our website so that improvements can be made.

Marketing

Cookies allow us to present appropriate marketing messages to you, including but not limited to: –

  • Allowing our Platforms to serve up different versions of a page for marketing purposes;
  • Allowing third parties to display appropriate advertising to track its effectiveness; and
  • Displaying relevant messages which offer a selection of products based on your viewing behaviour on our Platforms and certain other websites.

We also use web analytics services, such as Google Analytics. Google utilises the data they collect to track and examine the use of our Platforms which is then used to prepare reports and its activities and share them with other Google services. Google may use the data they collect to contextualise and personalise the advertising on its own network. For more details, see Google’s Privacy Policy.

Online behavioural advertising

Online behavioural advertising is also known as interest-based advertising. It is a way of serving advertisements that are more relevant to your interests on websites visited by you. Shared interests are grouped together based on your previous web browsing activity. This allows us to display advertising that is relevant and useful to you. Advertising can also be delivered to you based on the website content you’ve just been viewing. This is called retargeting.

You may opt out of the use of cookies if you do not want to be retargeted or your advertising to be tailored. Opting out does not mean that you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer serve you advertising that is tailored to your web preferences and usage patterns. You may instead see more advertising that is not as relevant to your preferences.

Click stream data

A clickstream records which parts of a website you click on when you use it. We may collect clickstream data when you use our website and track referrals from other websites to improve your online experience with us. This data will not be stored as part of your customer record, and will only be used for statistical analyses.

Consent – Notification on our Home Page

There is a notice on our home page which describes how we use cookies and which also provides a link to our website privacy policy. If you use this website after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in this website cookie policy and our website privacy policy.

Third Party Cookies

We work with third party suppliers who may also set cookies on our website, for example, Facebook, Google, YouTube, which we use to display and/or target content. These third party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.

Description of Cookies

The table below provides more information about the cookies we use and why: –

Cookies Owner Types Purpose for the cookie
Google Analytics Google Inc. Ease of Use, Analytic This is a web analytics service provided by Google Inc which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (e.g. how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had.
Facebook Pixel Facebook Ireland Limited Marketing; Online behavioural advertising This is an analytics tool that allows us to measure the effectiveness of our advertising by understanding the actions visitors take on your website. We use pixel data to ensure that our ads are being shown to the right people, so that we can effectively build advertising audiences.

How to Turn Off Cookies

If you do not want cookies to be placed on your device, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of our Platforms. Further, some areas of our website may not function properly or be accessible.

Refer to the links below for each browser’s guide on how to turn off or delete cookies: –

If you delete your cookies, we will not be able to know that you have: –

  • opted out of behavioural advertising on our website;
  • recognise that you’ve agreed to our Terms and Conditions, Privacy Policy and Cookie Policy; or
  • remember your language and country preferences.

This means that banners from our third-party partner websites may appear. You may then need to accept the use of cookies and provide other cookie-related information again.

Version 4
Last updated on 28 May 2020

Security

Lyte Recommends
These recommendations are set out here as a guide to help you protect your Lyte account, your personal data, and other sensitive information.

Lyte cares for your privacy, and we strive to maintain the security of your data. With your assistance, we can better protect ourselves from fraudsters and criminals. We strongly encourage you to find out more about Lyte’s Privacy Policy and other policies governing the use of our websites, platforms, applications, and services.

Passwords and Device Security

Password

Lyte recommends setting a secure, unique password for your Lyte account. Strong, unique passwords are critically important to ensure that your account is secure and that only you are able to access this account. Consider complex and longer passwords that will make it more difficult for hackers to obtain. Most importantly, never share your passwords with anyone.

It is important that you use a unique password so that if your password is obtained illegally from another website, your Lyte account stays secure. Avoid using personal information, common words, or common phrases as your password.

Device security

If using our websites, platforms, or services on a mobile device, consider setting device passwords or PINs, or the use of biometrics (TouchID, FaceID, Fingerprint Manager) to protect your device. This will help reduce the likelihood of unauthorised access to your Lyte account, especially in the event that your mobile device is lost or stolen.

Consider switching on the auto-lock function for your mobile devices, laptop, and desktops. This also reduces the likelihood of unauthorised access.

Automate software updates

Many software programs can automatically connect and update to defend against known risks. Turn on automatic updates on your mobile device if that option is available.

Use caution when downloading apps

Unknown or repackaged apps can contain malware designed to steal information from a mobile device. So always purchase or download apps from companies that you trust and check reviews. When installing new applications, review permissions and decide if you’re comfortable granting access to the application.

Enable “Find My Device”

If your phone, carrier, or antivirus software supports a “find my device” feature, activate it. This functionality can help you find your device if you lost or have it stolen. More importantly, you can remotely lock it or wipe it clean if necessary.

Phishing and Other Methods of Identity Theft

Phishing and spoof emails are emails that aim to obtain your personal information using deceptive means. Usually in the form of fake emails, criminals try to steal valuable information and data from you by replicating real websites, transactions, emails, or even people.

What is phishing?

Phishing is an attempt to steal your information by criminals who pretend to be representing a legitimate business to get you to disclose your personal data and other sensitive information.

Examples of a phishing attempt

  • You receive an email that appears to be from a well-known company often that attempts to convince you to perform certain acts.
  • You receive an email request asking you to act fast and to complete a form that looks to be hosted on a legitimate website.
  • You receive an email that attempts to convince you to click on certain links that brings you to a fraudulent website.
  • The fraudulent website mimics the company referenced in the email, and aims to trick you into volunteering sensitive, personal data.

How to spot phishing emails

  • Ensure that the company logos are identical and genuine.
  • Ensure that the email URL is the same as previous genuine communications.
  • Obvious spelling and grammar mistakes tend to be a tell-tale sign of a phishing attempt
  • You can hover your mouse over a link to confirm that the URL link appears genuine. When in doubt, do not click.
  • If there is an attachment in the email, ensure that you are first expecting an attachment, then ensure that the file name and extension match your expectation.
  • If the email requests that you act immediately or very quickly, and this is out of the norm, contact Lyte to verify.

Smishing – Phishing via text or SMS

Smishing is when a scammer sends a text or SMS message to your phone number with a fake phone number or URL.

The message is usually urgent, asking you to click a link to cancel a transaction or update your information, without further documentation or follow up from another reliable source. These messages may even be received through social media applications or other sites.

Example of smishing:

“Your LytePay account has been suspended due to suspicious activity. Please contact us immediately at +65 9234 5678. It is imperative that we speak to you immediately.”

Vishing – Phishing via voice call

Fraudsters may use automated systems to make voice calls, that report urgent account problems and ask for account information. This is called vishing.

Example of a vishing call:

“This is LytePay calling about a possible fraudulent transaction on your account. Please provide your password now to hear the transaction details. We need your immediate response to block an outgoing transaction.”

Never provide any account information unless you initiated the phone call to Lyte.

How to spot a fake “spoof” website

Check for these signs when you land on a website from a link that you think is suspicious: –

  • Does your browser warn you that the site may be malicious? This development in web security is helping customers identify many phishing websites before they are accessed.
  • Does the URL look overly complex or is something other than Lyte after www.?
  • Is the design or logo out of date?
  • To help ensure you’re on the real Lyte website, check your browser address bar for: –
  • https:// not http://, the S is for “secure”
  • Web security icon – a lock – in the browser address bar.
  • Green text/shading or the green lock icon
  • If you are a victim of phishing, vishing, or smishing
  • If you think you are a victim of a scam, here are some steps to protect yourself: –

Inform Lyte.
Run an anti-virus scan on your system to make sure that you didn’t pick up a virus. Make sure that your system and anti-virus software are up to date.
Change your account password and security questions immediately. Do this for your Lyte account, email account, and other online accounts.
Report it to the police, and your bank.
Regularly check your online account activity for unexpected or unusual activity.
System Security

Keep your software up to date

Software is complex and often has minor bugs that hackers seek to exploit.

Device makers and application developers provide updates to operating systems and applications regularly that fix known bugs. To help protect your systems and data from hackers you should install updates as soon as they become available and where possible enable automatic updates.

Turn on automatic updates for your system and applications, found in the Control Panel on Windows, under System Preferences on MacOS, or Settings on your Apple mobile device.

Use anti-virus software

Viruses or malware are malicious software that can be installed on your computer or mobile device through an infected file, unsafe download, or unpatched security vulnerability. Anti-virus software can help prevent the installation of new malware and will detect most malware if it does get installed.

What happens if malware or a virus is installed?

It can capture everything you type, like usernames and passwords to your email, Lyte, and other financial accounts.
It can read all the files on your system, including email, financial records, and personal information.
Malware can take over your system to send out spam emails or attack other people’s accounts, making your computer part of the problem.
Hackers will use or sell the information they obtain through malware, which can be used to steal your money or your identity.

How does anti-virus software help?

Anti-virus software reviews your system and will check incoming emails and downloads for malware.
It can also run scheduled scans to make sure nothing suspicious has snuck onto your system.
Remember to enable automatic updates, because the anti-virus developers are constantly identifying and addressing new threats.
Download with caution
Whether it’s software, an app or a file, make sure you only download from reputable websites or people you trust and check reviews for users reporting problems.

Version 1
Last updated on 28 May 2020